Spectator Info – LEN
Spectator Info

LEN European Short Course Swimming Championships 2019 is finally here and we can’t wait to welcome you to Tollcross International Swimming Centre. 600 athletes from across Europe will make their way to Glasgow to compete in 40 medal events, across 5 days of fast paced swim action which promises to be an exciting time at Tollcross.

There are two sessions each day, with heats in the morning and semi/finals in the evening. Heats start times 9:15am, semi-finals & finals start time 4:45pm. End times of all sessions
will differ each day. Morning sessions doors open 8:30am, evening sessions doors open 4:00pm

Before you leave

Be prepared
Don’t forget your tickets! Remember to keep your tickets with you at all times. If you are using e-tickets, make sure your mobile phone is fully charged to allow you to show your e- tickets. Should you have any issues with your tickets before the event, contact ticketing box office on [email protected]

Conditions of entry
Your safety is our number one priority and we have a number of security measures in place to ensure you have the safest and most enjoyable experience. There will be a security presence at the event as we work closely with our agencies and partners to ensure the safety and security of those attending. Please travel light; no large baggage will be allowed only For faster access, don’t bring bags. If it is essential, small handbags and rucksacks are advised, that can easily be stored away under your seat. Bags may be searched upon entry. Remember, there are no cloakrooms or storage facilities available at the venue.

All persons seeking entrance to the Event must comply with the venues guidelines which may include a search procedure such as a “pat down” and bag search.

Certain items are not allowed into the arena in the interests of Health and Safety including: Weapons, ammunition, explosives, horns, whistles, drums, fireworks, flares, flag poles, large banners, helium balloons, selfie sticks, smoke grenades, drones, laser devices or any other item which in our reasonable opinion may cause danger or disruption to the event or to any other person (regardless of whether or not such item is illegal or is carried for specific purposes).

Any person in possession of such items will be refused entry to the venue. Any article that might be used as a weapon is deemed to be offensive or abusive, or compromise public safety, will be confiscated and reported to the Police.

Medication
Spectators are advised to bring medication in its original packaging and only enough for use during the event. Spectators may be subject to bag searches and any unmarked/unpackaged medication may be confiscated. There is no refrigeration on site so please make sure that you package your medication appropriately for the duration of your visit; we suggest bringing a small cool bag for any medication which needs to be kept cold.

Spectator Etiquette
Please be respectful of those around you by ensuring that you do not obstruct their view or cause any unnecessary inconvenience. Please keep noise to a minimum during starts and respect the athletes.

Cameras and Binoculars Policy
We understand that amateur photography is part of the enjoyment when attending live athletics. We know we have the world’s most passionate and knowledgeable spectators, and as such we want them to be able to take home as many memories of top class athletes as possible.

Cameras (and accompanying camera bags no bigger than 30cm x 20cm) with a maximum lens length of six inches are permitted – if you have a lens length that extends beyond six inches we politely request that you keep to this length as a maximum so to not block the view of those next to or behind you in the arena. Video camcorders and audio equipment are not allowed. iPads, binoculars and accompanying carry cases are permitted.

Please be respectful of those around you and don’t block the view of other spectators. Disclaimer: We are sometimes subject to venue guidelines and the discretionary judgement of stadium stewards.

Food and Beverages
A small amount of cold food for personal consumption can be brought into the venue. Sealed plastic bottles of water or juice under 500ml are permitted but no glass bottles, cans, flasks or picnic hampers are allowed. Strictly no alcohol.

Hot food and beverages will be available to purchase at the event. Food and drink kiosks will accept both cash and card payments. There is no ATM or cashback facility available at the venue.

Merchandise
Take home your own piece of the Championships! Merchandise is available from the outlets at the venue on competition days.

Ticket Box Office
The Box Office is located beside the main spectator entrance and will open at 8:30am for morning sessions and 4pm for evening sessions. The Box Office will remain open throughout the session and for a short period post session.

• Under 14s must be accompanied by an adult over 18

• Children aged two years plus must have a ticket

• Babies in arms (under two years old) will not require a ticket and will not be allocated a seat

• Ticketholders must retain their ticket at all times


Information Point

Located beside the main spectator entrance. Support available includes:

• Event and venue information
• Language assistance where available
• Travel information
• Lost and found items
• Welfare point for lost and found persons

Door Opening times
Doors will open 60 minutes before each session starts.

Getting to the Venue / Car parking
Click here for your Travel to the Venue guide.

Spectator Parking
There is no parking available for spectators on venue (see below for Accessible parking arrangements). Spectators are encouraged to utilise public transport to travel to and from the
venue.

Rail – Carntyne Station
There is a direct train service from Glasgow City Centre to Carntyne which is then a short 15 min walk to the venue. The service runs on a 20 min frequency during the week and 45 min at the weekend.

Public Service Bus
The following bus services support the venue:

Service 240 & 255, from Buchanan Bus Station, Renfield Street and Argyle Street to Tollcross Road, Glasgow which is a 7 min walk to the venue.
Service 2, from Renfield Street and Argyle Street to Shettleston Road, Glasgow which is a 7 min walk to the venue.

Accessible Parking
There are a limited number of Accessible Parking spaces available on-venue for Blue Badge holders only which will be allocated on a first come first served basis.

Baby Changing Facilities / Pushchair storage
Baby changing facilities are available at Tollcross International Swimming Centre. Please ask one of the stewarding team for the closest baby change location. Limited pushchair storage is available at the Spectator Information Point which will be available on a first come first served basis.

Event Presentation
Please note that strobe lighting, pyrotechnics and other special effects may be used at this event.

Accessibility
Accessible, ambulant and step free access tickets are available and can be booked through our box office on 0141 353 8000.

Accessible Toilets
Accessible toilets are located in the west concourse and the external spectator plaza.

Guide and Assistance Dogs
Guide and assistance dogs are welcome at Tollcross International Swimming Centre.

Accessible entry
Stand B is accessed via a ramp and Stand A is accessible via a lift. Talk to a member of staff at the arena entrance if you have a disability that means you are unable to queue. They will organise priority entry for you as soon as the doors open.

First Aid Provision
There will be First Aid services at the event. Contact any member of staff in the case of illness or injury.

Lost Property
Please report all lost or found items to the nearest member of staff or the Information Point located beside the spectator entrance. If you are no longer at the venue, please email our customer services team at [email protected]

No smoking
Smoking is not permitted at Tollcross International Swimming Centre

Toilets
Located in the west concourse and external spectator plaza.

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