FAQ

All you need to know…

When will I receive my tickets?

All despatched methods will be available 21 days prior to the event this includes etickets, standard mail and venue collection.

If I purchase tickets and then cannot attend the event, can I get a refund?

Tickets sold are non-refundable and non-transferable. Refunds cannot be issued unless the event is cancelled or re-scheduled.

Can I swap my tickets for another session?

Unfortunately not. Tickets are available for each competition session and are valid only for the session purchased. They are non-refundable.

What time does the event start?

Session start time is 15 minutes prior to competition start time, with the exception of Wednesday 4th December which is 30 minutes prior.

Will there be a ballot for tickets?

No. Tickets will be made available for sale from our general ticket sale date 4th March 2019 (or 25th February 2019 via our priority access pre-sale when you register online before 4th March 2019).

Can I purchase tickets in person?

Yes, tickets can be purchased from the Tickets Glasgow. There are two box offices, one is located at the Glasgow Royals Concert Hall Box Office, 2 Sauchiehall Street, Glasgow, G2 3NY (Monday – Saturday, 10am – 6pm) another is located at City Halls & Old Fruitmarket, Candleriggs, Glasgow, G1 1NQ (Monday – Saturday, 12pm – 6pm).

How do I book tickets for the Accessible Areas of the Venue

Accessible seating is available online in Stand B if you require further information then contact

What payment methods are accepted?

Most major Credit and Debit cards (including Visa, Delta, Electron, Maestro, MasterCard and Solo) can be used for tickets purchased online and in person. Cash will also be accepted for tickets bought in person at the venue box office.

Do children under 2 years of age require a ticket?

No. Children under the age of 2 years at the time of the event are considered ‘babes in arms’. They do not require a ticket and will not be allocated a seat. They must sit on the lap of an adult. Children over the aged 2 years or older at the time of the event require their own ticket and seat. Please note there is no space for prams or buggy’s next to seats, we advise to leave these in your car or at home

Can I buy tickets for multiple sessions in the same transaction?

Yes, you can buy tickets for as many sessions as you would like to attend.

I live out with the UK. Will my tickets be posted?

All customers out with the UK will be required to purchase an e-ticket and tickets will not be posted overseas and non-transferable.

Where can I view a seating plan?

Full details of venue seating layout can be viewed here.

If I am successful in securing a volunteer position at the event, will I be entitled to free or discounted tickets?

Unfortunately not. Although you won't be entitled to any special discounts if you are successful, you will have a key role in one of the Europe’s largest events as it takes place in Scotland.  A very unique opportunity indeed!

What happens if I have tickets for a session during which I am expected to volunteer?

We would ask you to prioritise your commitments as a volunteer which means it’s possible you could find yourself with tickets you are unable to use. As event organisers we would try our best to avoid this situation however there are no guarantees.

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